Guided Salesforce Loyalty Cloud Implementation

Build loyalty programs that actually drive repeat revenue

loyalty program implementation

Why loyalty matters

Loyalty is essential for sustainable growth. Every customer interaction is a chance to build stronger relationships and long-term value. 

With Salesforce Loyalty Cloud you can:

  • Track purchases, engagement and referrals
  • Personalise rewards and experiences
  • Understand performance with clear analytics
  • Configure programs with clicks, not code
  • Run targeted promotions and manage rewards in one platform

Salesforce Loyalty Cloud helps you turn repeat customers into loyal advocates while growing lifetime value in a measurable, scalable way.

loyalty cloud infographic (1)

Salesforce Loyalty Cloud allows you to

Build Customer Portals

Make it easy for members to track rewards and stay engaged.

Manage Promotions

Launch targeted offers that feel relevant, timely, and worth engaging with.

Manage Redemptions

Track, manage, and fulfil rewards smoothly so every experience feels rewarding.

Create Referral Programs

Reward customers for inviting people they love, turning advocates into real growth.

Gamify Content

Add tiers, badges, challenges, and incentives that encourage members to stay active.

Clear View of Every Member

See behaviour, engagement, and interactions in one unified view so you can personalise with confidence.

Frequently asked questions

The platform gives you everything you need to run an end to end loyalty program.  Think member tracking to points and voucher management, dynamic promotions, and partner network expansion. Configure programs with clicks, monitor real-time member activity, and even weave in gamified reward experiences. Your customers get a clean, intuitive portal where they can see their benefits, track progress, and stay engaged every step of the way.

Salesforce Loyalty Cloud is one of the most flexible Loyalty Management platforms on the market built to support B2B and B2C programs. It enables organisations to design intelligent loyalty initiatives, track customer behaviour, manage membership lifecycles, and deliver personalised engagement strategies across a wide range of industries. Think retail, trade partners and more.

Yes! Salesforce Loyalty Management includes the developer tools needed to integrate with external systems such as POS, reservations, booking, billing, and operations platforms. It also supports native integrations with Data360, Agentforce, Marketing Cloud and Service Cloud, enabling businesses to share member insights and deliver a unified customer experience.

Absolutely. Salesforce Loyalty Cloud is built for both B2B and B2C loyalty. It lets organisations design programs for customers, partners, resellers, dealers, and member networks. With flexible rules, member profiles, rewards, and promotions, you can run multi-segment loyalty programs from a single platform.

Our pricing depends on the size of your business and the level of support you need. Every organisation is different, so we tailor our approach to suit small businesses, mid-market teams, and large enterprise environments. To ensure you get the right level of implementation, strategy, and support, our team will work with you to understand your goals and design a solution that fits. If you would like an accurate estimate, contact our experts and we can guide you through the best option for your business.

Certified across the Salesforce ecosystem

Our team is certified across multiple Salesforce clouds, giving you end-to-end expertise across every stage of the customer journey.

salesforce certified logos v2
Meet The team

Ready to build your loyalty program?

Complete the form below and our certified Salesforce consultants will be in touch to discuss your needs.

Related Products

sales cloud r360 logo

Sales Cloud

marketing cloud

Marketing Cloud

loyalty cloud

Loyalty Cloud

Trusted by companies big and small​

Considering how quick the migration to Salesforce was, two weeks in total, and the complexity of some of our requirements, it couldn’t have gone better, it was an absolute perfect run.
Nick WDigital Marketing Coordinator
the grounds of alexandria logo
Resonant was engaged by Canon Australia to assist the implementation of Salesforce Pardot as part of our Marketing Automation Transformation project. Natalie and the Resonant team were able to bring a unique blend of skills as a Marketer | User of Pardot | Implementer of Pardot | Business Consultant.
MichaelBusiness Improvement Executive
Michael
Resonant Cloud has been exceptional throughout the entire Pardot onboarding process. We have quite a unique set up where ‘duplicates’ have to exist and she was able to navigate through this seamlessly. We have every intention to continue to utilise Nat’s services due to her professional, helpful and solution-orientated approach.
Rebecca Del RioHead of Marketing and Development
Rebecca Del Rio
Engaging Resonant Cloud Solutions to implement Salesforce was the right choice for our marketing and events business. Their tailored approach helped us build a seamless platform, giving us real-time visibility across services. They continue to deliver cost-effective, sophisticated solutions as our needs evolve
Nancy AttohGeneral Manager
Nancy Attoh
Esther/Resonant Cloud have been incredible project partners to work with on our SF implementation. Esther is proactive, professional and is a very strong communicator with a diligent approach, always keeping myself and the team informed. RMA trust her with the future of of sales and CRM platform.
Austin HallStrategic Manager
Austin Hall
Excellent communication, project management and adherence to established timelines. Training support and knowledge of Pardot and Sales Cloud also excellent and delivered in a collaborative manner that allows the client to move at their own pace while feeling empowered to learn and move forward independently.
JillDigital Marketing Coordinator
Jill
The project we took on with implementing Salesforce and Pardot was a huge feat with such a small team. Natalie at Resonant stepped in to manage the process smoothly and keep us on track. We could not have implemented salesforce without the expertise from Resonant and the hands on approach they took in the launching stages.
SigridHead of Operations
Sigrid
We have been working with Resonant for about 3 years and over this time have built a strong and trusted relationship. Resonant configured and complete business process which maximises the efficiency of our business using Salesforce and Skedulo. They have also built and customised integration between Salesforce and Xero which meets our exact business needs and has saved a huge amount of time wasting double entry. This solution has been incredibly robust over the past 2 years.
Geoff LewisManaging Director
Geoff Lewis